Cancellations and refunds

Cancel a subscription

Workspace owners can use Account and billing to open the Stripe customer portal and schedule cancellation. Unless a different choice is shown and confirmed, cancellation takes effect at the end of the current paid period and access continues until then.

Monthly plans

Monthly fees already charged are normally non-refundable after the service has been available for that period. Duplicate charges, payment errors, or a verified failure to provide the paid service will be reviewed and corrected.

Annual plans

Annual plans are a one-year commitment. Requests made within 14 days of an initial online purchase will be reviewed promptly, including any mandatory consumer cancellation rights. Business usage, activated seats, saved workspace records, and a signed order may affect the amount refundable where law permits.

Company orders

Quotes, purchase orders, invoices, bank transfers, and negotiated terms are governed by the accepted order. Contact support before paying an invoice if the legal entity, tax treatment, currency, purchase-order reference, or payment route is incorrect.

How to request a review

Email support@veritriage.com with the workspace, invoice or payment reference, reason, and desired resolution. This policy does not limit rights that cannot be excluded under applicable law.