Support Operations Intelligence

Overview

No workspace connected
Operational evidence layer

Capture recurring support problems, prove them, and turn them into fix-ready reports.

VeriTriage combines notes analysis, live issue flags, and technical diagnostics so support teams can move from complaints to action without digging through scattered evidence.

Analyze evidence Report pilot feedback
0Saved reports
0Issue groups
SoloMode
Evidence analyzer

Find repeated patterns

Paste redacted notes or CSV exports to rank issues by frequency, impact, owner, confidence, and proof.

Live issue log

Timestamp what happens

Agents can flag audio, transfer, policy, follow-up, and customer issues during permitted calls.

Diagnostics

Check technical captures

Upload HAR/log captures to identify authentication, WebRTC, blocked-domain, and slow-request signals.

Proof-first output

Every claim must point to supplied evidence, session events, or diagnostic captures.

Redaction built in

Bug reports redact obvious emails, phone numbers, and long numeric identifiers before storage.

Feedback loop

Testers can report bugs from inside the product so fixes are captured while context is fresh.

Evidence input

Analyze support evidence

Use redacted call notes, QA comments, ticket notes, CSV exports, or transcript snippets.

Evidence standard

Every finding is tied back to supplied rows, snippets, captures, or session events.

Manager-ready output

Find what keeps breaking, prove it, then create the fix ticket.

Start with the sample data or paste your own redacted examples.

Live issue session

Flag issues during a permitted call or review session

Capture timestamped issue flags, optional notes, and local mic-health evidence.

Session status

Ready

Mic level
One-click flags
System alerts
Session timeline
Technical diagnostics

Analyze Talkdesk HAR/log captures

Use this for audio, login, WebRTC, blocked domains, slow requests, websocket, and microphone/device signals.

Technical diagnostic

Upload a capture to begin

Diagnostic coverage

Recommended pilot scenarios

No audio / one-way audio Microphone permission denied Login or expired SSO WebSocket disconnect Blocked Talkdesk domain Slow network / timeouts ICE/STUN/TURN failure Headset/device switching API errors / rate limits Server-side 5xx failures Extension or CSP interference VPN/proxy/DNS failure TLS/certificate failures Multiple Talkdesk tabs Browser refresh during call Redirect loops Call setup stuck connecting Unexpected call termination Malformed API responses Browser sleep / throttling High CPU/audio lag Expired token mid-session Console JavaScript errors
Reports

Saved operational findings

Reports created in this browser are shown here. Shared report sync is not enabled in the public pilot yet.

Trust Center

Built for evidence, consent, and fast escalation

VeriTriage is designed for support teams that need useful proof without overclaiming what the system can know.

Data handling

Local-first by default

Evidence analysis and local saved reports stay in this browser unless you submit a bug report or pilot interest form.

Evidence rules

No proof, no claim

Findings must trace back to uploaded rows, diagnostic lines, HAR requests, or live session events.

Pilot safety

Use redacted data first

Test with redacted notes, QA comments, and sample captures before using anything sensitive or customer-identifying.

Live sessions

Permission required

Live issue logging is for permitted calls or review sessions. It records user-confirmed flags and local mic health, not full customer-side truth.

Bug reporting

Client issues become product evidence

Bug reports capture browser, page, expected result, actual result, reproduction steps, and optional contact email so support fixes can be prioritized.

Deployment readiness

Live now vs prepared next

Live now: analysis, diagnostics, and bug reports. Prepared next: paid checkout, shared workspaces, invites, and account sync.

Bug report

Report a product issue

Use this during the pilot whenever something breaks, looks confusing, or blocks a workflow.

Why this matters

Every tester report becomes a fix-ready ticket.

VeriTriage captures page, browser, severity, steps, expected result, and actual result. That gives us leverage because we can fix real pilot friction quickly.

Privacy note

Do not include customer names, phone numbers, payment details, or private company data. The contact email field is stored if provided; accidental emails, phone numbers, and long numeric identifiers inside report text are redacted.

Workspace

Local workspace preview

Preview the team workflow on this device. Shared Cloudflare workspaces are prepared in the scaffold but are not live in this pilot.

Create local workspace

Invite colleague

Workspace members

Plans

Pilot pricing targets. Register interest before payments go live.

Solo

Local

Free

For testing notes, diagnostics, and live issue sessions on one device.

  • Local reports
  • HAR/log diagnostics
  • Live issue flags
Team

Workspace

£49/mo target

For small support teams that need shared reports and colleague invites.

  • Shared workspace
  • Saved reports
  • Invites and roles
  • Owner/status tracking
Business

Operations

£149/mo target

For managers who need trend boards, exports, and multi-team reporting.

  • Everything in Team
  • Trend board
  • Export history
  • Priority setup
Account

Pilot contact

Save a local contact email for testing. Full account login is not enabled in the public pilot yet.

Integration readiness

Build readiness

The live Cloudflare Worker supports analysis, diagnostics, bug reports, and pilot interest. The scaffold keeps checkout, account, workspace, invite, and report endpoints ready for the next build.

Cloudflare Pages Worker Cloudflare KV Pilot Interest Capture Stripe Checkout Prepared Workspace Reports Prepared